Network Support

Edge Networks dedicated teams of subject matter experts offer the ability to maintain, manage and interact with network equipment across a number of support models, providing technical support and managing customer hardware asset and network infrastructure from a single element module fault diagnosis and repair through to a complete network fault analysis and rectification consultancy investigation.

Technical support

Technical support is provided as part of a Service Level Agreement or a standalone project when required post deployment.  Edge Networks team of technical experts have a broad range of expertise with protocols, standards, and equipment to provide assistance with configuration, troubleshooting and fault resolution, ensuring tasks are performed efficiently and correctly meaning that deployed assets are optimised and kept running efficiently with minimal disruption.

Network health

The remote network health check service is a weekly pro-active, second pair of eyes system check of a network where appropriate backups, configuration checks, and health checks are carried out.

Management platforms are remotely accessed on a prearranged schedule, or upon request, during UK office hours via a secure virtual private network (VPN) connection and are audited for anomalies that may not be reported by the system, housekeeping activities are also performed as as agreed.

Anomalies are immediately discussed with the client’s nominated experts and where appropriate raise support instances are raised and progressed.

Network monitoring

Edge Networks remote network monitoring service is an enhancement to the remote network health check service. It provides a daily scheduled in-depth audit of nominated platforms or equipment deployments.

Management platforms are remotely accessed on a prearranged schedule, or upon request, during UK office hours via a secure virtual private network (VPN) connection and are audited for anomalies that may not be reported by the system, housekeeping activities are also performed as as agreed.

Anomalies are immediately discussed with the client’s nominated experts and where appropriate raise support instances are raised and progressed.

Cyber Security Network Protection

Cyber-attacks on infrastructure across multiple industries are increasing and causing damaging effects as hackers create disruption to legitimate GNSS signals. The impact of GNSS disruption, whether it be accidental or deliberate, can be huge and it is vital that organisations build resilience against it with robust risk mitigation strategies.

Our Cyber Security Network Protection service will keep you a step ahead of the curve, ensuring your business continued operation. Our highly skilled and experienced team understand the impact of GNSS disruption in many industries. We can help you build a cyber security strategy from the ground up, applying assurance application solutions tailored to the needs of your business. This includes network monitoring, network protection analysis, design audit, threat modelling, testing, protected back-up and redundancy, and traceable references.

Software and firmware

Software and firmware are vital components in all network systems.  Edge Networks take an active role in managing software and firmware issues and feature enhancements for all supported client equipment.

Software or firmware release notifications from partners are passed to the client’s nominated contacts and upgrades will be made available according to the terms of support and upgrade policies.  Edge Networks work with our clients to evaluate the impact of  software and firmware releases and any impact that implementation will have on deployed equipment.